Last updated: July 29, 2026
We stand behind our Professional plan 100%. If you're not completely satisfied within the first 14 days of your Professional plan subscription, we'll give you a full refund — no questions asked. This guarantee does not apply to Starter or Enterprise plans.
If you purchase a Professional plan and decide LeadHub isn't right for you within 14 days of your initial purchase, contact our support team at info@leadhub.sbs and we will issue a full refund to your original payment method within 5-10 business days. This guarantee applies to first-time Professional plan subscribers only. Starter and Enterprise plans are not eligible for the money-back guarantee.
Refunds may be issued in the following circumstances: (1) Request made within 14 days of initial subscription purchase; (2) Significant technical issues that prevented reasonable use of the service and were not resolved within 72 hours of reporting; (3) Billing errors — if you were charged incorrectly. Refunds are not available for: (a) Requests made after 14 days of subscription; (b) Accounts that have been suspended or terminated for Terms of Service violations; (c) Add-on credits or one-time purchases after they have been consumed; (d) Partial month refunds on monthly subscriptions when cancelling mid-cycle.
Lead credits (searches, email finds, exports) are consumed as you use the platform. Consumed credits are non-refundable. However, unused credits remaining at the time of a valid refund request within the 14-day window are fully refundable as part of the overall subscription refund.
Annual subscriptions cancelled after the 14-day guarantee window (Professional plan only) are not eligible for a pro-rated refund. Starter and Enterprise annual plans are not eligible for refunds. Your access will continue until the end of the current annual billing period.
To request a refund: (1) Email info@leadhub.sbs with subject "Refund Request"; (2) Include your account email and reason for the request (optional but helpful for us to improve); (3) Our team will respond within 1 business day; (4) If approved, the refund will be processed within 5-10 business days depending on your bank or card issuer.
We ask that you contact us before initiating a chargeback with your bank. We process all valid refund requests promptly. Initiating a chargeback without contacting us first may result in permanent account termination. If a chargeback is filed fraudulently, we reserve the right to dispute it.
Special promotional pricing, discounted plans obtained via coupon codes, and free trial extensions are not eligible for cash refunds. However, if you experience significant technical issues, we may offer account credits at our discretion.
Support Team: info@leadhub.sbs | Response time: within 1 business day | Processing time: 5-10 business days after approval